Frequently Asked Questions

Frequently Asked Questions.

Or Please Call Our Live Representatives At (954) 799-6359 

What If I Was Shipped The Wrong Product? 

If you were shipped the wrong product please contact us within 72 hours of receiving the product. You can email us at returns@epoxyetc.com or call one of our live representatives at (954) 799-6359If the return is a result of our error (you received an incorrect or defective item) we will pay the return shipping costs.

 

What If My Items Are Damaged During Shipping? 

If your purchase has been damaged in shipping please immediately take pictures of the damaged items please email us at returns@epoxyetc.com or call one of our live representatives (954) 799-6359 and we will respond as fast as possible. 

 

Where Do I Ship My Returns? 

Please Ship Your Returns To The Following Address: 2200 NW 32nd St #100, Pompano Beach, FL 33069

 

How Does EpoxyETC Return Funds?

Credit for returns are normally processed within 3 business days from the date we receive the merchandise. Credit will be applied to the credit card or paypal account given online when the original order was placed. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

What Days Does EpoxyETC Operate? 

EpoxyETC operates Mondays-Fridays 9:00am - 5:00pm. If you reach out to us Friday evening and we do not get back to you, we will reach out first thing Monday morning.